Not impressed with Management
August 27, 2022 - Review from Apartments.com
I recently moved out of Parc View Arlington. I had a horrible experience with the current management group of the property (Gates Hudson). It started when I first visited the apartment complex. I was quoted a particular price and was told the price was guaranteed if I filled out an application that day, which I did. Upon receiving the offer letter, the amount I was quoted was raised over $200 per month. I was furious and contacted the manager (which has since changed), and was told nothing could ...
be done, but I was given 1/2 month's rent as a concession and decided to move in. We worked out the calculation in her office so that the concession would be pro-rated, I setup auto-pay. All is well at this point right? Wrong. After 6 months of continually paying on time via auto-pay, I log on to their portal and I see that the concession was never applied, I had been charged late fees, and the late fees were compounding on each other. The manager agreed to apply the concession and remove the late fees. All fixed now? Wrong again. The concession was finally applied but the late fees were never removed, and of course the current manager left and a new manager came in. I went to the new manager to address the issue and I was told to put it in an email and send to him to be sent to Gates Hudson management. Cool, except I never heard anything back on the matter, and I decided to let it go and chalked it up to a learning lesson. I wish that was the end of the story, but its not. I go through the process of moving out, and recently discovered I am being charged for carpet replacement. The carpet was one year old (replaced prior to me moving in) and was in great condition, so why I am I being charged for something that wasn’t according to my lease agreement? For what it’s worth, the apartment is in a nice location and reasonable for the size, but I would NEVER live here again as long as Gates Hudson is managing it.
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Property Manager Responded
January 16, 2023
Good Afternoon,
Thank you for sharing your Parc View Apartments experience with us. We are disappointed to learn about your experience and sincerely apologize.
While not an excuse, we learned of some system issues that prevented our pricing from displaying correctly. Since learning of these issues, we have corrected everything, and all systems are displaying current pricing correctly.
Again, we apologize, and if you are inclined to share more details about your living experience with us, we would love to get more insight and a better understanding. Please email us at your earliest convenience at Manager@ParcViewArlington.com.
Regards,
Parc View Apartments Management Team
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