Pros-- Proximity to metro, the concierges are friendly and helpful, in-unit washer and dryers, and attached parking
Cons-- Hidden fees, unresponsive of property management team, and subpar amenities. At first glance, the price seems reasonable for the neighborhood in DC. However, unlike most apartments in this range, no utilities are included and were significantly higher than represented by the leasing agent. When I moved in, my apartment was not clean and had a broken microwave. Despite
...notifying the leasing agent immediately, this was not settled for about a month after multiple service calls and being told repeatedly the issues were fixed when they were clearly not. While this put a damper on moving in, it was not a major issue until the dishonest actions of the management team became a pattern during the two years I lived in the apartment. Any time an issue would arise (which was relatively infrequent) my emails to the management team were very rarely returned and if they were it took multiple days to weeks. Overall, the property managers are untrustworthy and unhelpful. Whenever, I finally got in contact with them (which usually required physically tracking them down) they deflected blame and failed to address situations which generally required only a simple fix. Just one example was when I had multiple packages go missing and the property manager brushed it off. I am frustrated by the indifference of the property management team. Issues are bound to arise over the course of apartment living, but to be consistently ignored, lied to, and taken advantage of is unacceptable.
Additionally, the amenity fees were exorbitant. The office has a couple semi-functioning computers and a broken printer. The gym has very little equipment and much of it is damaged and broken. These amenities are not necessary to apartment living, but it is frustrating to be "paying for them" when clearly none of the money is going to them. Also, I paid monthly for an assigned parking spot which in theory would be a convenience. But, other cars were consistently parked in my spot meaning that I was forced to park in the visitor section which only has compact spots and is often filled. No surprise, this was never addressed either despite many requests.
It is a shame that a building with such great potential is being run this way. There are too many other comparable apartments in this neighborhood to warrant this lack of service. I strongly suggest looking elsewhere!
Max of 3.