The management is horrible !
June 10, 2019 - Review from Apartments.com
I am a former resident of park grove apartments in garden grove California. I have had a horrible experience with your management from the complex and a person named Vanessa who is of the management in this complex. We left the apartments April 1st and expected our deposit in full since we left the property clean and in good state after living in there for 3 years. Our deposit did not come in full so we decided to come to management and ask what we’re the charges that they were charging us so I ...
try to speak to lidia a person in charge she did not help us instead was rude and kicked us out of the office with out giving us the courtesy of knowing what and why we’re all the charges about. After that we try to contact someone above her who would help me so I left a message and Vanessa was the one who return my call and made an appointment to meet with me Monday June 10 @4pm. Come today I went to the appointment she made to meet with me and no one was there and the office of the complex was closed she didn’t even give me the courtesy of letting me know ahed that she will not be attending. She called after 4 pm to let me know she will not be attending the appointment and that if I had a question about it I should email her not giving me even the courtesy of me telling her all the trouble I been going though let alone the fact that I only wasted time and gas to meet her when she knew when and at what time that meeting was all I wanted was to be taken cared of as the costumer I was to your company and to say I’m disappointed and dissatisfied with your personal is an understatement they don’t have the least courtesy and are not helpful at all. Her message to me was that the next step was going to court if I wasn’t in agreement with the charges instead of trying to help me her self I am beyond shocked and honestly very dissatisfied costumer all I wanted was to be heard and helped and to understand why these charges were I am trying to reach to you to get at least my message across and hopefully you guys can check the type of people you leave in charge of the people you leave off of your costumers if it assent for us there would be no company . Hopefully in the future you have a staff that is a little more helpful to the people they should be thankful to have a job to.
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Max of 2. Max pet in unit 2.