Our apartment maintained several serious leaks in the living room during the November storm of 2022 (unfortunately, there is no option to paste or attach pictures to a review). We called management and maintenance 5 times to have the problem addressed and were told that all workers were busy "shoveling snow". While the maintenance crew was very kind and helpful, management essentially tried to ignore the issue and became hostile when informed that the apartment was uninhabitable. When maintenance
...came, they verified the severity of the leak, and my wife and I had to find alternative living arrangements for ourselves and our cats.
My wife and I spent 12 nights outside of the apartment. The issue did not appear to be a big deal for management since maintenance did not commence until 1 week AFTER we had left the apartment.
Management claimed to reimburse us for half of the month that we were not in the apartment, but they miscalculated and tried to give us 40% rent back (later adjusted to 50% when we informed them of their mistake). They did NOT reimburse us for:
-time off work
-items spent to handle the leak (buckets, plastic covers for couches, towels to clean up water, etc.)
-additional driving time due to relocation
-industrial fan running 24/7, placed by their own employees, for one week to dry the apartment (electricity costs are NOT covered in the rental agreement)
-12 nights outside of the apartment (equivalent to approximately $1000 in hotel costs)
My wife and I argued for the full month reimbursement but were denied. Communication with management averaged 1 response per week, and required reminder emails to get a response. It has been 2 months since the incident, and we still have not received the credit we were promised for the time we were outside of the apartment.
Also, this was not the first leak we have had. We contacted management about a leak in the summer of 2022 above the stove. Furthermore, the neighbor informed us that the apartment had leaked in the same location previously, and had entered into the room below the living room. It is very discouraging that management would rent out an apartment while being aware that the structural integrity of the building may not be sound. From the reviews that I have read, it appears that the quality of the apartments is a common complaint.
Max of 2.