I had a terrible experience dealing with these ladies in the front office. Helda, will cut you off mid sentence and tell you you have an attitude for asking questions and says she not going to deal with it without answering questions. Sophia, i don’t know if she a manager or what everyday we went there about our application she was always on “training.” The office is usually closed during business hours because of “training” or because Helda is the only one in the office. I’ve waited for over 2
...hours for someone to come back from lunch and they just sit inside the office with the door locked. They both told us to fill out our applications different ways, they told us we did it wrong. We spend 3 WEEKS trying to get application done. We was told it would only take about a half a day for the background check, it took over a week. After that they had us come in multiple days (AND THEM NOT EVEN BE THERE) to redo our applications, we live almost 2 hours away. After it was finally completed the correct way they said it would take 3 days to process. When I called to ask for a status update after 3 days she would just tell me it’s still processing and that they had no control over how long it takes and that it takes time and then proceeded to try to explain to me that I should know that applying for an apartment takes time. I’m very aware of that, but why say immediate move in if I have to wake almost a month to know if I’m approved or not. I called customer service and explained my issue about the timely process and was informed that they reached out to the apartments. NOT EVEN 20 MINUTES LATER they called us to let us know we was denied for the apartment because we made too much money.
Max of 2. | Restrictions: None.