Terrible First Impression
April 28, 2026 - Review from Apartments.com
I’d like to share my experience with this property management team, as my first visit left me with no desire to continue. I initially had a 10 a.m. appointment, but due to a flat tire, I called and left a message—no one returned it. I rescheduled for 3 p.m., received a request confirmation, but again—no direct confirmation or call. After leaving another message, I finally reached someone who asked me to come at 3:30 p.m.
I arrived on time at 3:30. The staff member present told me to wait outside ...
because the person I was supposed to meet was in the restroom. I was confused, especially since there was a perfectly suitable lobby. When the other employee came out, I asked why I had to wait outside, and she said it was because she was going to lunch. When I said this left a terrible first impression, she responded, “Don’t you get lunch at your job?” I politely told her to enjoy her lunch, but as she walked away, she muttered something along the lines of “You may as well leave.”
I want management to know that this was my first impression. After that interaction, I felt uncomfortable and left without any interest in further engagement. I hope this feedback helps improve future customer service.
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Property Manager Responded
May 7, 2026
Sorry for any inconvenience you experienced during your visit. We appreciate your feedback and will address the issues you mentioned. Please feel free to reach out to us at (844) 447-8318 for further assistance.
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