Don't rent here
May 23, 2026 - Review from Apartments.com
Awful security, not nearly as much cleaning as they need in communal spaces (think hallways and stairwells) fire alarms randomly go off in the middle of the night elevators continuously broken. It's not worth nearly as much as they're charging, and they'll try to increase your rent as soon as they get the chance
Property Manager Responded
June 6, 2026
Hi Cody,
Thank you for taking the time to share your feedback. We understand your concerns and share your frustration regarding the recent increase in crime in the Capitol Hill area.
Due to the heightened activity related to crime and homelessness in and around Patent 523, we have been working closely with our current Courtesy Patrol Provider. We have requested increased patrols throughout the property, including regular walkthroughs of all stairwells from P5 through the rooftop. We now have a posted guard during the day hours 7 days a week. We believe these additional measures will be the most effective way to help deter activity.
We also appreciate your feedback regarding the cleanliness of the communal spaces, including the hallways and stairwells. We appreciate you bringing this concern to our attention.
To help us address these issues more effectively, we ask that residents please submit a work order whenever you notice areas that require additional cleaning. While our ...
cleaning vendors service the property on a regular schedule, they are not always present in every area and may not identify concerns as they arise.
Submitting a work order allows our team to document the issue, notify the appropriate vendor, and ensure it is addressed in a timely manner. We appreciate your assistance and partnership in helping us maintain clean and welcoming common areas for all residents.
Regarding the fire alarms, they are functioning as designed and are inspected regularly to ensure compliance with all applicable codes; however, when alarms are activated, we continue to work with our vendor to identify and address any potential issues, and any confirmed false pulls are reported to the appropriate authorities.
If you would like to discuss your concerns further, I would be happy to connect by phone or meet in person. I can be reached at (206) 207-7925 or via email at patent523@essex.com.
Best regards,
Matthew Fernandez | Community Relations Manager
Pets must be spayed/neutered.