Ghosted me TWICE for Unit Tours
April 24, 2023 - Review from Apartments.com
If you value your time, DO NOT BOTHER scheduling a tour to see this property. The leasing office / management ghosted me TWICE for scheduled unit tours. I contacted the leasing office, which manages units for both Pelham Court and Corner Grove apartments, to schedule a tour at one of the units at Corner Grove. The leasing office had fairly restricted business hours for tours of 9am to 4:30pm, but I was able to leave work early and make the time up later. I made an appointment by phone for 4:30pm ...
this past Monday. I arrived a few minutes late at 4:33pm, and nobody from the leasing office was present. I waited for a full 15 minutes just to be sure I would catch an agent if they were running behind schedule.
The following morning I called the leasing office, who was apologetic and rescheduled me for a tour the following Wednesday morning (today). The agent told me she would be at the building around 8:45-8:50am, and I once again reorganized my work schedule to be there on time. Once again, when I arrived there was nobody present. I waited until 9:07am.
Missing two scheduled tours in a row is incredibly disrespectful of my time as a prospective tenant, but is also an extremely unprofessional way to run a leasing office. The very least the office could do would be to contact me by phone to inform me the agent was running late, or to apologize for missing the appointment. If the poor treatment I received is any indication of the quality of these apartments and the maintenance services offered to tenants, then I suspect I dodged a bullet. I caution anyone against considering Pelham Court or Corner Grove apartments, as customer service is clearly at the bottom of their priority list.
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