AM Shower Problem
October 22, 2024 - Review from Apartments.com
The hot water doesn't work from 5:30 - 7AM. I am not sure when it starts/stops working, but it always works in the afternoon.
I reached out to maintenance, who came and took a look at my shower 6 weeks (!) after the maintenance request, and their hypothesis was that too many people take showers at that time.
They did not give me any indication that the issue would be resolved in the future.
In a similar vein, I have lived here 6 months now. All elevators have been working ~1% of my stay ...
here.
I conclude that this property is either bad at maintenance or they do not fund it adequately.
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Property Manager Responded
November 8, 2024
Hello,
We're sorry to hear about the issues you've been experiencing with the hot water and elevators. There is a central boiler system that services the entire building however we have been working with various plumbing and engineering teams to recalibrate the system to allow optimum hot water to all homes. We understand how frustrating this can be and greatly appreciate your patience. We have sent a notification to residents of homes that are affected as we're committed to improving this situation. If you did not receive this communication or have other concerns, please contact us directly at portlandastoria@avenue5apt.com or 503-477-4399 to discuss further. Additionally, all three elevators are in working order but if your experience has been different, please let us know so we can address it promptly.
Thank you,
Portland Astoria Team
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