I applied for an apartment at Poth Brewery Lofts, where I was required to pay both an application fee and a $350 refundable “amenities fee” before my application was even approved. That was the first red flag. Why should someone be paying for amenities at a property they don’t even live at just to apply? (I definitely regret doing this, don't be like me)
Before finalizing my decision, I toured the property. I personally did not like the apartments I was shown. The rooms had little to no natural
...light, and overall, it just wasn’t the right fit for me. I asked the leasing company to deny/withdraw my application, and I was told that was fine and that my refundable amenities fee would be returned.
It has now been a month, and I am still waiting for my $350 refund.
Every time I reach out, I seem to get a different explanation for the delay, and at this point, none of it makes sense. They had absolutely no problem taking my payment quickly and successfully, but somehow returning a refundable fee has become an extremely drawn-out process.
I completed the payment process correctly, I was told I would receive my refund, and I still do not have my money back.
Based on my experience, I highly recommend thinking twice before applying to this property. I don’t even live there, and I’ve already had to deal with this level of frustration and unprofessionalism just trying to get money returned that I was explicitly told was refundable.
DO NOT APPLY HERE unless you are prepared to potentially deal with the same issue.
And if management responds to this review disputing what happened, I want to be very clear: **as of the date of this review, I am still out $350 and still waiting for my promised refund. You all should be ashamed of yourselves.
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