Poorly maintained and poorly managed.
July 25, 2025 - Review from Apartments.com
I've been a resident here for almost two years, and during that time, the front office staff has completely changed at least four times. This constant turnover directly reflects the severe management issues.
From the very beginning, communication has been a problem. When I first moved in, the property had no maintenance personnel on staff, a critical detail not shared until after I'd moved in and waited over a month for basic repairs noted on my move-in walkthrough.
Major Ongoing Issues:
...
Persistent Water Problems: Beyond general leaks, the property constantly struggles with its water infrastructure. The parking lot is in horrendous shape due to underground water erosion, and the water has been turned off for "repairs" almost monthly since I moved in.
Constant Pest Battle: Pests are a recurring nightmare. Whether it's wasps outside, roaches inside, or ants everywhere, residents are left to deal with a constant infestation.
Egregious Communication & Security Failures: The current front office staff is the worst yet, characterized by a complete lack of resident communication and an alarming apathy towards safety:
It took two weeks for them to notify residents that the mailbox building was damaged and mail could not be accessed.
They canceled the front gate's cell service contract without any notification, leaving residents like me stranded outside the complex with no access to open the gate. There was no one in the office, and calls went unanswered.
As a direct result, the gate has now been left open 24/7 for weeks, leading to packages being stolen – an issue the office was completely apathetic about.
Disruptive & Incompetent Management Decisions:
When changing parking permit types, instead of a simple email, they had a tow company slap incredibly difficult-to-remove tow stickers on residents' car windows, something that just felt like harassment.
They exhibit a shocking lack of knowledge regarding their own apartment policies, particularly concerning reserved covered parking spaces. New residents are being told they can park anywhere, directly contradicting existing contracts and guaranteeing conflict among residents.
The Few Positives:
Good Location: The property benefits from a good location with quick access to 410, avoiding the higher traffic of Potranco or Culebra.
Reliable Power: I've never lost power here, likely due to its proximity to the NSA building.
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Property Manager Responded
April 12, 2026
Thank you for sharing your experience. We sincerely apologize for the challenges you've faced during your time with us. Your feedback about management, communication, and maintenance issues is invaluable, and we are committed to addressing these concerns. We invite you to contact our office at 833-721-6385 to discuss your experience further.
Sincerely,
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