When Corporate Takes Over
January 12, 2019 - Review from Apartments.com
I love The preserve when it was called the Providence of course it was privately owned. Now a corporate company has taken over. The previous owners kept up with the upkeep of the property. The breezeways would be cleaned at least every three months, the white fence around the property would be cleaned as well. The grounds were Wells maintained whomever the lawn maintenance people were did an excellent job of keeping the bushes in the trees nice and trimmed and neatly manicured. The outside of the ...
buildings would get pressured washed at least once a year. The gym was cleaned they even offered fresh clean towels for you to use and there's four TVs in the gym that you could look at while working out. The previous staff was friendly and personable and new the tenants names. Up until almost four months ago when a corporate company took over. the lawn service people that they use now to maintain the grounds is terrible the bushes and trees are not neatly cut or trim the grass has weeds in it now. The breezeways are dirty in which I know someone from the staff has seen them because I saw some sort of notice on one of my neighbor's door not to mention I've had maintenance come to my apartment. The once upon a Time white fence is now green with algae growing on it. the gym is not kept up clean the carpet looks nasty in there they have cut off the cable to the TVs they have taken out the towels along with the water cooler that's in there is always empty with no cups. it also seems now the kind of tenants that they're now letting in will definitely help the place to continue to spiral downward. I can't wait for my lease to be up. When I have had family and friends that came to visit they would say how nice it was here but now they too have seen a difference and asked what had happened.
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Property Manager Responded
March 11, 2019
Thank you for letting us know about …. We pride ourselves on maintaining the amenities that make our community a warm, inviting place to live. While we constantly monitor the grounds, we are appreciative of extra sets of eyes to help us when we miss seeing things in need of repair or replacement. We will send our maintenance team to assess… and take care of it as soon as possible. Please feel free to be in touch with our staff so we can give you a better sense for when to expect that work will be completed.
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