Disappointing experience from move-in
September 11, 2026 - Review from Apartments.com
Unfortunately, my experience here has been disappointing from the beginning. I was told my apartment had been walked through and cleaned before move-in, but it was visibly dirty when I arrived, with dust and grime throughout. Management ultimately reimbursed me for the days I was unable to use the apartment because of the condition, which I appreciated, but it took considerable back-and-forth to get that resolved.
The cleanliness issues have continued throughout the property. The corridors are ...
consistently dirty, with the same trash and debris seemingly left for weeks. The pool chairs are extremely dirty, and the mailroom door is frequently left open, which raises security concerns.
The gym is another concern. Three pieces of equipment have been broken since move-in and still have not been repaired. The gym also does not appear to be cleaned frequently enough. I regularly notice sweat marks and other residue on the equipment and surfaces, which is concerning in a space where people are exercising and sweating. The gym has also been without cleaning wipes for weeks, making it difficult for residents to properly sanitize equipment after use.
Communication from the leasing office has also been inconsistent and frustrating. In hindsight, the communication issues I experienced before signing my lease should have been a warning sign.
Overall, I am disappointed. For all the fees being charged here, I expect better cleanliness, functioning amenities, hygiene standards, security, maintenance, and communication.
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