I lived at Quail Creek Village for 5 years. The first 2-3 years were excellent. I appreciated the management and maintenance team, which remained with the property until it was sold. I appreciated the stability that having the same staff for several years offered.
About two years ago, the property was sold.In September 2016, I accepted a job in another state and informed Quail Creek that I would be moving out by October 28. I had to break my one year lease, which I had signed in June. As part
...of my lease agreement, I understood that I was required to pay two month's rent (for November and December, which I paid prior to vacating). I also recognized that I would not be getting my $350.00 deposit back.
In November, I received a bill for $118.00. from Quail Creek. They had decided to charge me for water and sewer in October (after my move out) and they charged me $84.00 for touch up paint. I contacted Quail Creek immediately. The leasing agent said that her apartment manager would get back to me. I didn't hear back for a month. In December, I received a notification from Hunter Warfield (a collection agency) that my credit rating would be impacted if I didn't pay the bill.
I contacted Quail Creek again. I told them that I was unsure of why I'd been charged for touch up paint. The Office Manager said that they were under new management yet again (that the manager I'd had prior to leaving was no longer with them). The leasing agent had also changed. I called Quail Creek several times throughout the next month and on January 5, 2017, they agreed to reimburse me $84.00. By 1/23/2017, I had not received the check, so I called the office and talked to the leasing agent. She said that she was unsure of the status of the payment and would need to talk to her apartment manager. She said the apartment manager would be in touch with me in the next day. I did not hear back by 1/25, so I called back. The leasing agent remembered me, but said they'd been busy. She transferred my call to the apartment manager. The apartment manager said that she would check on the status of the check and someone would get back to me. I said that I would need the check overnighted because I had a bill to pay this week. She said that unfortunately because I'd paid the original bill the processing time was taking a long time. I felt like she was blaming me for Quail Creek's error.
Property Manager Responded