New Property Management- FAIL
September 16, 2022 - Review from Apartments.com
Property under new management - EV stall has been out of order since August 11, 2022. The account for the EV station was somehow mismanaged by Ramblewood because now instead of paying the flat fee of $20 for the month- I am charged everyday that I use the EV charger on the apt. property. I've sent multiple emails- from which no one responds. No one has been able to fix the EV charging station issue since August 11, 2022. I've talked to ChargePoint and they are very responsive- but the new ...
management is not doing anything. No one has been able to issue a gate remote- my gate remote no longer worked and I turned this into the office on Monday 9/5/22. I was told by new management staff that they would give me a new remote but no one has contacted me. I went into the office a few times to try to get a new gate remote- and each time- the Temp that was working has no access to issue a gate remote. New management is not helpful and frankly seems that they do not care that I am having all these issues.
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Property Manager Responded
September 26, 2022
Dear Resident,
Thank you for your candid feedback, and I sincerely apologize that you haven't had the best experience in recent months. I am the new community manager here at Ramblewood and I am actively working to resolve the issues with the EV stations. I believe we have already spoken and that you received a new gate remote since the time this review was posted, but I am very sorry that this wasn't resolved sooner while we underwent a change in staffing. If you'd like to speak in more details regarding your concerns, please contact me directly at 510-797-4600. I hope to hear from you soon.
Sincerely,
Erica Antonello, Community Manager
Max of 2.