Rancho Carrera Apartments are out to cheat you of your money. I will explain what happened to us.
We rented an apartment in January 2015. The apartment had pee smelling and stained carpets which we mentioned in our check-in list. They did nothing to clean up the carpets. After having lived there for 1.5 years, we moved out in late 2016. At that time we were shocked to see that Marlene, the Manager, sent us a bill for the carpet replacement costs since she claimed we left the carpet ‘dirty’.
...After a lot of writing back and forth, in which Marlene refused to acknowledge that the carpet was dirty when we moved in, we found she had made a glaring mistake in the calculation which is explained below:
In the bill it was claimed that the carpet had 7 years of life, and we lived on it for 1.5 years, and so we had to pay for 5.5 years of the remaining life span of the carpet. We asked Marlene to explain how, when we moved into the apartment with a ‘new carpet’, there was pee smell on the carpet as well as stains. We asked Marlene that for 1.5 years we lived there, not once the management of Rancho Carrera Apartments disputed our written check in list. IF the carpet was new, then surely there could be no pee smell on them. She wrote back a few days saying our account was closed with zero balance. So, if we did not have written evidence that we moved in on smelly carpets, Rancho Carrera Apartments would have kept trying to cheat us of our money.
Sadly, we did lose money. After the email from Marlene stating that our account was closed with zero balance, she did not refund us our security deposit. In fact, Marlene did not even send us a final bill of all the things charged to us. It is obvious Rancho Carrera Apartments indulges in these kind of seemingly illegal activities with it’s customers.
Our advise to all new tenants - Do not trust Marlene, or Edwina or Sabrina or any other staff members of Rancho Carrera Apartments. Take pictures of when you move in. Take videos. They WILL try to find out ways to charge you extra!!!
For anyone who is interested in disputing our claims - We have ALL our claims in written communication and can prove everything mentioned in this review.
Max of 2. Age minimum of 1 year. All fees are per pet.