Awful Management
July 17, 2026 - Review from Apartments.com
I lived at this property for several years and unfortunately had numerous issues with management during my tenancy.
My apartment flooded three separate times. During the first flooding incident, I was out of town and was never contacted by management about what had happened. I returned to find my apartment turned upside down after coming home from a trip and had to wait until the following Tuesday before anyone adequately explained why my home had been entered and extensively disturbed.
During ...
the renovation process following the third flooding, I was temporarily relocated to a hotel. On multiple occasions, management failed to extend my hotel reservation on time, forcing me to leave work twice to retrieve my belongings from the hotel room because I had been informed my stay had ended, only to be told a few hours later that the stay had in fact been extended. This created unnecessary stress and disruption during an already difficult situation.
Following the flooding, the apartment underwent significant renovations, including replacement of the flooring and carpet. Despite this history, I was later charged for alleged carpet damage after moving out. When I disputed the charge and requested documentation showing the condition of the carpet before and after my tenancy, I did not feel that management adequately addressed my concerns, and my dispute was ultimately closed without any supporting evidence being provided.
There were also several other frustrating incidents during my tenancy. On two separate occasions, my washer and dryer were removed from my unit by mistake without any prior notice. Management also attempted to tow my vehicle for allegedly failing to comply with vehicle inspection requirements, despite my vehicle having valid out-of-state registration and plates.
While some of these issues may seem minor individually, the repeated lack of communication and apparent disregard for residents’ property and concerns created an extremely disappointing living experience. I cannot recommend this property based on my experience.
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Property Manager Responded
July 23, 2026
We are truly sorry to hear about the profoundly disappointing living experience you encountered during your tenancy with us. It is disheartening to learn about the numerous issues you faced, particularly the repeated flooding and the subsequent disruptions and stress this caused. We understand your frustration with the communication breakdowns regarding your hotel stay and the unexplained entry into your apartment. We also deeply regret the challenges you experienced with the post-move-out charges and the feeling that your concerns were not adequately addressed. Additionally, we acknowledge the further inconveniences you faced with the washer/dryer and vehicle towing incidents. The repeated lack of clear communication and the impact on your peace of mind are unacceptable, and we sincerely apologize for the distress these situations created. If you would like to discuss this further, please reach out to us at renewchesapeake@trinity-pm.com.
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