This week I realized how badly The Retreat at College Station, under Landmark Properties, is to their residents. Several of us have been in dispute over our utility bills. In my case, I returned to the cottage I rent after being away for over a month to find that my heat had been turned on high and left running 24/7. It seems the property had let people in to take out the thermostat. I immediately notified Brightan, a manager at the leasing office, of the issue and I was given full assurance that
...my bill would be taken care of as long as I could show that my previous bills were significantly smaller. As soon as I saw my bill was over $200 when I usually pay about $30 dollars I gave them the evidence they needed. Worse yet my next bill was over $100 dollars because the heat had been left running on high over two billing cycles. That makes the total over $300. They decide to credit my rent $100 as full compensation. Of course, I let them know that this is unacceptable and unfair. Christine who had been handling my case suddenly stops working at the Retreat. Today I find that they simply took the bill amount from my retreat account which I still had money on. This with no notice at all. Naïvely I had believed The Retreat at College Station / Landmark Properties would do right by me. I'm left trying to figure out where to come up with the extra money to pay the STILL outstanding electricity bill with SimpleBills, their third party vendor, and pay rent in a few weeks. This incident is a series of misfortune that I have had to deal with since moving in. From mold, termites, broken heating in winter time, and more. I'm usually not one to complain online but people need to know what they are getting into with this place. I would hate for others to be victimized.
Max of 2.