Okay location, crummy pool, less than awesome customer service
October 14, 2021 - Review from Apartments.com
I lived here for two years so I certainly enjoyed some of my stay. The location is close to routes to Austin (35 minutes to downtown), close to target, and the price when I moved in was affordable. I also found that the complex was pretty quiet despite being near the highway.
However my criticism includes:
-the pool was often closed (once because of a chlorine shortage), full of trash, and often frequented by large parties of folks from outside the complex
-the equipment in the gym is way ...
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-When I moved out, I sent an email to the assistant manager asking about the steps for move out and she replied stating to leave the door unlocked. Cool. I did. Thinking move out was super simple, I went on my merry way. Two months later I receive a bill from TXU with charges after my move out day. Call TXU and they say often the complex will turn of the service. Madison did not. When I reached out to Madison asking what went wrong, they stated it was my responsibility to turn off the service. I can understand this but it would have been nice had they provided some customer service and told me this when I inquired about the move out procedure . I'll count this as a loss under the lessons of adulthood but it's certainly leaving me with a poor taste in my mouth about the service they provide. Not cool.
Note: Office staff is very kind. I write this not as a personal attack but as a warning for folks to proceed with caution, and as advice to pinnacle to review their processes.
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