Not so “Luxurious” for the Price
August 9, 2021 - Review from Apartments.com
I would honestly give the Regency Woods 3 stars. I lived there with my wife for three years 2018-2021. The first manager of our stay was not as helpful and seemed to always brush off our concerns if there was a problem. The second manager who took over in late 2020 has done a much better job and has been more accommodating in trying to create a more enjoyable experience.
Maintenance was very nice and always responsive during our stay. But maintenance had to come fix things in our “newly ...
renovated townhome” with “luxury amenities” too much for our liking at its price point. In those three years they had to replace the microwave oven after six months and the fridge after a year because of a lightning storm. We also had a problem with our dryer for all three years, where it wouldn’t dry our clothes properly or shrink them while on low heat or air only; maintenance and management refused to listen for two of those years. The dryer still didn’t work as we moved out.
The other issue you should know about is the water shut offs. There seemed to be an excessive amount of water shut offs during the day in three years. Our unit flooded every month to end 2020 and start 2021 because the plumbing wasn’t working in other parts of the building. The Klein Property management refused to address the issue properly for about six months, so every month we had water in our kitchen from the downstairs toilet. When another unit completely flooded Klein decided to fix it.
In the end, three stars is pretty generous considering what we had to deal with. Maintenance is very helpful and responsive, besides the dryer, the second manager Brendan is great as well. It was better when he took over, but it still hasn’t been perfect. Just be warned, these houses are from the late ‘60s and it can show beneath the surface. It’s a decent rent for some questionable “luxury”, but I think it could be better.
We did stay there for three years because the property is in a nice area and has excellent schools. They also renovated the pool this past year and it looks inviting. It is also conveniently located near PlanetFitness, grocery stores, shopping and a train to Center City Philadelphia from downtown Doylestown.
Finally, I hope this review helps, it has been truthful and honest. I was not paid for this review. The first manager did pay people for 5 star reviews in 2019/2020, so be warned. Also be careful, you might have to sign an NDA before you move out. Have fun at Regency Woods!
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Property Manager Responded
August 12, 2021
Thank you for your review of Regency Woods. We're happy that you were satisfied with some aspects of your time with us. We do regret, however, that you contended with a few issues. Moving forward, we acknowledge that there's always room to improve and we want to work toward providing a better living experience for all of our residents. Please contact us at manager@regencywoods.com to discuss your feedback. Thanks again!
Max of 2. Pet fee is $300 per pet. Pet rent is $30 per month / per pet.