Roaches and Unsafe
August 26, 2026 - Review from Apartments.com
Unfortunately, our experience at Capitol View has been extremely disappointing, leading us to not renew our lease and jump at the opportunity to leave.
Our first issue with the building started when we first moved, when we discovered a significant roach infestation in our original apartment, which ultimately required us to relocate to another unit within the property. This experience was traumatic and unacceptable for a “luxury” apartment.
However, even with the roaches, the worst problem ...
capital view has is the management. Over Labor Day weekend I saw a man hiding in a stall in the women’s locker room, which led me to telling management about the incident. Given the nature of the incident, we expected management to conduct a thorough investigation, address any security vulnerabilities, and clearly communicate what steps were being taken to protect residents.
Instead, the first response I received from management, who is still employed there, was that “they would not have been liable if anything were to happen to me.” Regardless of the fact that this statement is blatantly incorrect, that type of response is extremely inappropriate in a situation like this.
Management chose to take zero steps to mitigate a potentially dangerous situation, such as installing cameras in the hallway outside of the locker room or installing a lock on the door. They also misrepresented the steps they claimed they were taking to address the issue. We discovered this by asking security whether those measures were actually being implemented, and security told us that they had never even been informed of the incident.
If that were not enough, management then told residents that I was lying about the situation when those residents brought their own concerns to management regarding the same issues. They also claimed that they did not see a man on the cameras, while, in the same breath, telling me that there were no cameras in that hallway capable of showing who was entering or exiting the women’s locker room. These statements are directly contradictory and further demonstrate the lack of transparency and seriousness with which management handled the situation.
Between our experience with the pest infestation, having to relocate apartments, and the subsequent handling of a serious security concern, we ultimately lost confidence in the property and its management.
If you're considering renting here, I strongly recommend looking elsewhere.
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Property Manager Responded
August 31, 2026
Thank you for sharing your feedback. We're sorry to hear about your experience. We appreciate you taking the time to share your perspective. Providing a comfortable and secure living environment is important to us, and we're disappointed to hear that your experience fell short of expectations. Please reach out to our NWR Cares team at https://nwravin-cares.freshdesk.com/en/support/tickets/new so we can learn more about your concerns and work toward addressing them.
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