Another shady landlord
June 10, 2024 - Review from Apartments.com
Be prepared for extra charges tacked on to your bill that weren’t in your lease! Our lease that starts the same days as their new mandatory internet fee yet they chose not to disclose prior to signing because we were told EXACTLY 30 days in advance. The same lease specifically states that to receive internet, we needed to seek a third party provider because The Residences doesn’t provide it.
Hundreds of residents are now being forced to pay for the internet Birge and Held (owners of the ...
complex) have selected, spent different six visits installing and are almost certainly making money off what amounts to internet exclusivity. Many people are locked into existing internet contracts and are stuck either paying both monthly fees (don’t worry, the complex’s fee is much higher!) or shelling out exorbitant cancellation fees.
Their replies to negative feedback are hilarious. Reach out to management to ask questions and all you’ll get is “yes it sucks and yes we’re doing it anyway! Nothing you can do about it!”
Look at reviews for other B&H properties and the company themselves. This is their MO, it seems. Do not rent unless you’re budgeting hundreds of extra dollars per year on top of whatever agreement you sign.
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Property Manager Responded
June 26, 2024
We're sincerely sorry for any disappointment experienced. Our intent is to provide quality services, including those related to internet facilities. We regret if our communication seemed unclear and understand your frustration regarding extra charges. Based on this feedback, we will strive to improve transparency in future lease agreements and communications. Casey Pedigo
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