First of all, I have no issues with the property itself. The building and apartment areas look fine. The issue I ran into was during the application process. I was approved quickly, in fact the day after I applied. However, it took several unanswered emails over multiple days and couple of phone calls to get my lease questions answered. A rent special of two free weeks was started after I was approved, but they wouldn't offer it to me because it started after I applied. The denial didn't make
...sense to me since I was just like any other applicant at this point because I hadn't signed a lease yet. Offering the special to me or the next person would be exactly the same.
I spoke with the manager who stated she would need to get regional manager approval to offer me the rent special. She agreed to call me back that day, but did not. In fact, after several days, I had to reach out again to find out her answer. She told me that she would make an exception and give me the rent special, but she would not accommodate me with any other requests. This was stated to me in a manner that came across as she was doing me a favor against her will. I asked to end the application process and would like a refund of the $150 administrative fee. At this point I was not comfortable with moving there. If they don't follow up in a timely manner during the application process and seem reluctant to accommodate reasonable requests, how would they treat me after I moved in?
I emailed her regional manger almost a week ago now with my concerns, and guess what? I haven't received a response from her either.
This has been a very disappointing and expensive experience.
Max of 2.