worst complex in Yuma
August 14, 2023 - Review from Apartments.com
If I could give this apartment complex 0 stars I would. Upon signing the lease, management informed us that we would be getting a newly remodeled unit, where the carpet was removed and new wood floors were installed (as advertised as well on their website). We were not from Arizona, so we were not able to see the unit prior to moving out of state, therefore we trusted management based on what they told us. Come moving day, the carpet was still there with no plans of remodeling, and we were told ...
that this was our unit. On the day of moving into the unit, the cleaning crew was still occupying the space, delaying our ability to move in our belongings. Upon inspection of the unit, the fridge shelves were broken and had to wait two weeks to get an OLDER model fridge. We filled out the inspection form with all the worn down issues in the apartment requiring fixing, nothing was addressed. The water was shut off almost weekly, random days and times. They inspected your apartment twice a month whenever they decided. Granted, that may be their policy, however for somebody who works from home it is beyond inconvenient. USPS no longer was delivering packages door to door, and instead had to drop off the packages in the office. This meant we can only pick them up during office hours which was not feasible as we both worked full time, 6 days a week. This resulted in the packages being sent back to the post office requiring us to pick them up. They will not make clear certain requirements upon moving out. Most apartment complexes require a 30-day notice prior to move out date. We had given them our move-out date a year in advance, however reminded them 45 days prior to move out date. This resulted in a one-month's rent owed due to it not being 60 days prior. When we confronted the front office about this issue after they had sent us a letter giving us a month to pay the remaining fee, they stated that our remaining fee was $0. We later received a letter from collections reporting the amount owed. The two women that work in the front office do not communicate with each other regarding tenant issues. The office is not always open during the stated hours of business. Many times we have tried to go to the office in the middle of the working day, and the door was locked with no notice. After knocking, one of the women will come and unlock the door. Professionalism also seems to be lacking when communicating.
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