They only care about getting you in the door!!
March 22, 2026 - Review from Apartments.com
I toured Riverhouse Creekside in December of 2025 as my lease was ending at the end of February 2026 and fell in love with the amenities and floor plan of the model unit. Upon touring they let me know they were having a promo for 12 weeks free which enhanced my enthusiasm to apply for an apartment. I was approved but upon signing the lease, I realized my 12 weeks free were not mentioned in the lease or payment arrangements. I emailed the complex for clarification to which they responded that the ...
promo was only for residents moving in before the New Year, which they had not stated when I toured with them. I mentioned how we had discussed my move in date and even my plan to use the free weeks to prorate my overall monthly rent for the year and we came to an agreement for 8 weeks free as a compromise. So far, so good, right?
Come move in day, 02/13 I had to work so I didn’t get my keys until 5:30pm, the office closed at 6pm. (Context only) So upon retrieving my keys I head inside and inspect the unit, getting my photos and commenting on my “unit condition form”. A couple things of note to begin…..the cleaning crew/maintenance team or painters were not paying attention or were just lazy as there are literal bandaids painted onto shelves, hairs laminated on my shower walls, and the washer and dryer machines were filthy. I spent the night cleaning the appliances and trying to remove gunk and hair from my new home. Come 3am I’m exhausted and ready for bed. Now I had noticed some warping in the paint on the ceiling of my unit in my bedroom but just associated it to another lazy paint job in the apartment. However, as I was readying myself to finally sleep. I noticed droplets of liquid on my pillow…which is situated under where the poor paint job was. The warping was now a bubble that was leaking water onto my bed. Best part? I live on the 2nd floor, there is another unit above mine. Disgusted….needless to say, I slept elsewhere and washed my bedding. (Other issues persist like the outer building gate always malfunctioning and making it hard to enter the building and parking spots are a gamble later at night. Which I specifically asked about when I toured and was advised of “more than enough parking”.)
Now to the meat of the issue: A maintenance request was put in the same night, at 3am for the leaking ceiling. A call and visit were made the next day, after I insisted that the problem be looked at and not overlooked due to the weekend as suggested by the maintena
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Property Manager Responded
March 26, 2026
Your feedback is important to us. We apologize for the issues you experienced and would like to address them promptly. Please contact us at (830) 465-4167 for further assistance.
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