MOLD AND HORRIBLE MANAGEMENT
March 8, 2026 - Review from Apartments.com
I would strongly advise anyone considering moving to Riverstone Apartment Complex to think twice.
A few months after moving in, I started becoming incredibly ill and spent thousands of dollars in medical bills trying to figure out what was wrong. After extensive testing with lack of answers, I discovered mold in my apartment. I notified the office immediately as well as HSL properties, and that was 2 weeks ago and I still have not gotten ANY information from them on next steps. I am STILL PAYING ...
RENT AND NOT STAYING THERE.
My physician has since told me that my bloodwork does correlate with mycotoxin exposure, and the cause is most likely the mold. I am now getting treatment.
I discovered the mold almost two weeks ago, including in my window frame and HVAC system. I conducted my own at-home mold tests and almost every room in the house was positive. I immediately notified management with photos and details. Since then, I have been forced to leave the apartment and stay in a hotel, which has cost me a significant amount of money. The most concerning part is that my symptoms have significantly decreased since leaving the apartment, which strongly suggests the environment was affecting my health.
Management did have an air quality test conducted about 10 days ago, but despite asking for the results multiple times, I have been completely ignored. I cannot even get a basic response or plan of action from management while I continue to lose money from hotel expenses, medical bills, and moving costs AND I am still paying rent.
The communication from management at this complex is terrible. They simply do not respond.
This is not the first time I have experienced this issue with management ignoring concerns. My neighbors regularly lock their dogs on their patio for hours, where they bark nonstop and even use the patio as a bathroom and the smell lingers up to my windows. I emailed the office THREE separate times because I was being woken up at 6 AM by my downstairs neighbor’s dog barking outside on the patio for hours at a time. Management never responded to me at all.
Between the health issues, mold exposure, thousands of dollars in expenses, and complete lack of communication, my experience here has been extremely frustrating and costly. The complex also always smells like marijuana.
Horrible management, poor communication, and a very disappointing place to live.
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