Gets worse every year.
August 31, 2020 - Review from Apartments.com
ONLY positive: the walking trails.
Cons: forced into an "entertainment package" for $60/month. Snow is NEVER plowed or shoveled. Huge cracks in the walls that are clearly just painted over. Chipmunks are nesting under the buildings - I'm sure the buildings are not structurally sound anymore. Old appliances, dirty decks, outside of buildings are disgusting, utility boxes are severely rusted. Trash EVERYWHERE! Sometimes the trash company doesn't empty the dumpsters, but leasing office blames the ...
tenants. They "upgrade" apartments by putting "hardwood" floors in but don't sound proof at all, so you can hear EVERYTHING your neighbor does. Noise complaints are ignored. Lights outside of apartments and on the walking trails are constantly out - safety issue! - and take months to fix or just aren't fixed at all. Random men will approach you in the parking lots at early hours of the AM asking for alcohol - leasing office does nothing. Dishwasher works 50% of the time. Screens are either completely missing from windows/sliding doors or they aren't put in properly - bugs easily get it. The gutters haven't been cleaned in YEARS - there are plants with deep roots growing in them. When it rains, water pours down from the gutters and starts to fill the windows - if your window is closed and locked water will come into your home. When they schedule maintenance for the whole community they give you a 3 day window - from 9am to 5pm - of when they MIGHT come to your home. They "can't" give you a better idea of timing - aka the people in the leasing office have no time management skills - and last time they didn't even come at all. They did a "safety inspection" 6-8 months ago and literally two women just came in and took pictures, mainly looking for lease infractions. It was NOT a safety inspection and felt like a real violation of privacy. A few times after paying rent I've gotten letters that I owe more, even though I confirmed with someone in the leasing office prior to writing the check what my rent was, and they can't tell you what the additional charge is for - SHADY!! The people in the leasing office, and even the regional property managers, and incredibly rude and not helpful at all. They will blame YOU for issues with THEIR property and will do nothing to make it a positive experience to live here. There are a ton of apartment/town home communities in Henrietta that are at or below the cost of living here. My advice - live anywhere else.
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