Let me start this review by saying I have lived in Riverwind for two full years. I would not recommend anyone move here EVER. Please please please listen to this review. The manager Kim did not care about any issues we had in our unit. When we moved in the apartment was filthy, with used q tips and plates and trash literally out in plain sight. So obviously no cleaning had been done beforehand. After living there for about a week I realized I had bed bugs. This was on a Saturday. I went to the
...office and was told by Kat that pest control comes on Wednesday. So I'm supposed to sleep in a bed covered in bedbugs for 4 more nights? I emailed Kim immediately, and never heard back from her. I called on Monday and found out she had received my email and someone would be coming on Tuesday. Very unprofessional in my opinion to not email back and confirm she was doing anything about the problem. However, this would become pattern behavior where we would call and ask for Kim, only to hear she left work early and would get back to us the next morning. We would never hear from her. Next issue is overages. Riverwind says overages are rare and usually cheap. This was not my experience at all, we had overages up to $50, and usually around $20-30. This is with the AC on 76-78, or off. We were very frugal when it came to electricity, and still received large overages routinely. If you have issues with your cable box, be prepared to deal with it on your own, because Riverwind will only give you the number of someone else to call and talk to. My roommate and I had to drive around town looking for a place to switch out our box with a working one. It's also very routine to not receive emails for packages to pick up, or maintenance work orders that were done. Calling about these issues or going into the office is pointless as well, because all they do is say they will send someone to look at the issue and weeks would go by with no sign of anyone. These people, Kim especially, do not care about you or anything you experience in these apartments. It is 1000% not worth the money. This place was a nightmare for me and my friends, and although I can't wait to get out, I know I'm going to be slammed with a high charge for "damages." One of my friends moved out and she was charged over $100 for things that didn't even exist, like burns to her bedroom carpet. Don't waste your time or money; move somewhere that will give you the college experience you deserve.
Max of 1. $200-$300 fee based on whether or not cat has been declawed.