Insects In the Apartment Buildings
October 11, 2022 - Review from Apartments.com
Apartments and area are nice, but the leasing office is terrible. I have an insect issue because the entire building has a silverfish problem the office refused to address. A legitimate infestation and the office could not care less. Bugs in my bed, office, kitchen etc. All over my apartment. I have cedar/lavender oil everywhere, run a dehumidifier 24/7 and have to keep my apartment uncomfortably cold to not have them. Even with all of this if my apartment goes above 71 i will have them all over ...
the place at night.
They ignored my calls for a week initially before an exterminator was sent, and I had to pay out of pocket to get MY OWN EXTERMINATOR beforehand because they said they wouldn't call anyone except their guy that comes 1-2 times a month, and if you miss him then you're SOL.
There are 3 options when you call the leasing office: 1. for leasing information 2. (for current residents) to leave a message 3. for emergency maintenance to the on-call maintenance team. There is not an option to speak to someone working immediately, they send you to voicemail and deal with you later. If your issue requires immediate action then expect to never have it solved.
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Property Manager Responded
November 1, 2022
We are disheartened to see a 1-star review. Our pest control services reported no silverfish infestation in the building as this was confined to one apartment. Sorry we missed your call as we are sometimes with other residents or out showing our community. We strive to return any call backs in a timely manner. Pest control services are offered twice a month on the 1st and 3rd Monday of every month. If you have any questions please reach out to our leasing office.rochestervillagemgr@morganproperties.com.
Max of 2. | Restrictions: None.