During move: our case is a bit of an exception due to the types of issues, but a good test of our staff's reaction to problems. Unsurprisingly, being the building this new there are a lot of things that weren't tested, and we were the ones to discover the issues on the unit we chose. This is only understandable and even expected for a building this new. Something praisable though, the staff's help and reaction to this. Very professional, very fast, very understanding. We had some very important
...issues -- AC didn't work in an apartment that windows didn't open. This happened in Apt 230 because it's on pool level, with direct window to the pool area. That being said, they provided us a portable AC, technicians were coming to fix it, and since AC wasn't fixable fast enough, they moved us to a new apartment. That being said, I feel it went as smooth as it could be, speed of light. Leasing office provided fast, long-term solutions. My family was still here to help move all the furniture to the new unit.
An important feedback I would point out though, the second floor units do not match exactly the floorplans shown on website (potentially some other floors too like 1st floor?). For example, apt 230 doesn't have a balcony, even though it's A9 floorplan. I am not lowering stars because we were moved to another unit with a balcony that I like a lot, otherwise I would have been very disappointed.
Now: the unpacking period. The storm of problems is behind. New apartment is really nice. Staff is super friendly. Neighbors are really nice, everyone says hi to you. Ammenities are cool, neighborhoood is really walkable, we're happy here :)
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