Don't Move Here
August 27, 2019 - Review from Apartments.com
Mueller itself is a wonderful place to live, unfortunately Sync @ Mueller is not a safe, secure option. This weekend, several cars were broken into and damaged. All we got from Sync was an email letting us know there is nothing they can do about it and our safety is our responsibility. Well, the gate has been broken for 2 weeks and the cameras in the parking garage do not work. My car got broken into INSIDE the parking garage and there is no evidence of who did it because there are no ...
cameras. Guess where there are working cameras..... IN THE CLUBHOUSE. Of course there are cameras where Sync leaves their property. I would hope they would learn something from this but by reading reviews from months ago, I see they have learned nothing. We pay a lot of money to live at Sync. How about they use some of that for security. If they are unwilling to install cameras, then they should have security driving around at night. They are literally taking no steps to protect us or our belongings.
Read More
Property Manager Responded
August 28, 2019
We appreciate your feedback and understand your frustration and concern over the recent vehicle break-ins in the area, unfortunately including our resident parking garage. We contacted neighboring communities and local authorities after learning of the incidents and learned that our community was not the only one affected that weekend. Crime has no address as they say and does sadly occur even in the nicest of neighborhoods. We do realize that having the gates open can make it easier for criminals to get in which is why we began working to have it repaired immediately upon our realizing it was broken, but gates cannot prevent this completely. Parking garage thefts unfortunately occur even when the gates are fully functioning. Still, we will always do our best to make sure that gates, cameras, and all other community features are working properly at all times. However, things do happen sometimes which cause us to have to make repairs which cannot always be completed immediately. ...
In this case, someone hit the gate from the outside, causing fairly extensive damage, which could not be repaired on site. We hired a third party repair company and gave approval right away for them to pick up the gate and take it to be re-welded so that it can be reinstalled up as soon as possible. We are expecting this as soon as tomorrow. Regarding the cameras, we just became aware that the ones at the gate were not functioning and are working to get this issue resolved as well. We apologize if the email that was sent out came across in a way that was not intended. The purpose of that email was to inform all resident who may not already have been aware of the incident and encourage them to take steps to protect their belongings, such as removing valuables from their vehicles, keeping them locked, etc. While we are always concerned for our residents and their safety, it’s true that we can’t be held responsible for crimes that can and do happen from time to time, in any area. We will also be sending out another update to all residents today, letting them know that we have reached out to the community association for Mueller, which holds the responsibility for contracting security patrol for the neighborhood, to make them aware and ask that they alert all security personnel to ask that they keep an extra close eye on our community.
Max of 2. Only cats and dogs are allowed, and no aggressive breeds or exotic animals will be permitted.