Avoid At All Costs
March 20, 2026 - Review from Apartments.com
I am unfortunately a current tenant; that is only because I'm leaving the state soon, otherwise I'd live somewhere habitable.
I've lived here for about 3 years now. I've had roaches since day 1, and they haven't even attempted to resolve the issue. Believe it or not, the roaches are the least of the issues, albeit having to spend hundreds of dollars of my own money to rid my apartment of the roaches.
Rain caused heavy damage to my balcony. Maintenance said it is unsafe and can not be used until ...
repaired... that was a year and a half ago, and it's in the same condition. They'll ignore work orders, or erroneously mark them as done, without even stepping foot into the residence.
Management routinely invades tenant privacy, by giving the "24 hour notice to enter" only a couple hours before they actually enter.
The best part? They use an app called BILT to pay your rent. BILT offers a "pay now, pay later" option where you can pay half rent at the beginning of the month and half in the middle. I've thankfully only had to use that option twice. First time was in December and there were no issues; easy peasy. I used it again for March, as I went on a lengthy vacation. I paid exactly half the rent prior to March 4th (their cutoff). I came home to the property management notifying me I had a balance due. I called them, let them know I used their own payment software's offering and I thought it was done there. I was told management would be notified of the option I used, the late fee would be waived, and my account would be unlocked so I can pay the remainder of rent. I was then told I would receive a phone call when the account was unlocked; that phone call never came. That was over a week ago, and my account is still locked. They have ignored my phone calls, and voicemails up until today. I went in to the leasing office today to speak with the manager. Zero personable skills, whatsoever. I re-explained all the above to her, as well as the fact I've been here 3 years, have never been an issue, and have always paid full market value rent on time, every month. She still refuses to unlock my account. I've heard of people skipping out on rent; I've never heard of having to beg to pay it. She refused to give me Cushman & Wakefield’s corporate phone number, which I was able to find within 30 seconds of leaving the office. Why would a manager refuse to give tenant access to upper management? Because this place is beyond shady.
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