Horrible and thankful it's over
June 2, 2026 - Review from Apartments.com
Lack of communication from management
Phones being down
Maintenance being slow, unprofessional, and underqualified. Some work orders took them 5 weeks to show up
Trash everywhere Literally everywhere
Garbage service not showing up several times over and yet still being charged for the service
Extremely loud complex, if you expect to sleep, you'll be fooling yourself. Parties at the pool are so loud you will feel your walls vibrating from 100s of feet away
Security is slow and at times, doesn't ...
show up
Noise from neighbor's easily heard through thin walls
Homeless get in due to gates being open all day
Package stealing from front door
Beer bottles thrown around with trash
Complex smells of trash
Parking spots are not maintained
Complex is not maintained
Trash everywhere, and blows onto apartment balcony
Dog poop everywhere. Literally next to their front office to the edges of the property
Speaking with management at times has been awkward and uncomfortable
Management, when complained to, seemed annoyed and would roll eyes
Marijuana smell everywhere. Walking around the complex, I smelled weed every 50 feet
Marijuana smell was getting into our apartment, and yet they wouldn't allow us to break our lease without consequences due to low residence occupancy in the complex
Garbage cans are disgusting and not maintained
Dogs barking day and night
Drivers blow through speed limits and stop signs. I've seen drivers going at least 45 through the complex
If you work nights, I'm sorry. It's rough to sleep in this complex during the day. Many times loud bass or car exhaust would wake me up. Similar experience with sleeping at night
I've had to call security for noise issues many many times
I've had many emails sent to complex staff go unanswered
Apartment smelled like curry when we moved in
Seen police in complex many times
Gates constantly open or malfunction/become damaged
Water leaked into our apartment from next door neighbors
My truck was vandalized with sharpie by kids
Many loud and annoying vehicles in complex with no mufflers or exhaust. Constant revving of engines thoughout day and night, and very loud music playing in cars day and night
Hot water doesn't work during winter times
Longest 18 months of our lives. We left a month early while still paying for rent just to escape this place. So in other words we literally paid to not live here for a month.
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Property Manager Responded
June 9, 2026
Hello,
Thank you for sharing your feedback. After reviewing our records, we were unable to locate you as a current or former resident of San Valiente, located at 2220 W. Mission Lane, Phoenix, AZ.
If your review is intended for our community, we would appreciate the opportunity to learn more about your experience and better understand the concerns that led to your rating. Please contact us at kimberly.franks@brookfieldproperties.com so we can discuss the matter further and work toward a resolution.
We take all feedback seriously and are committed to improving the resident experience. Your perspective is important to us, and we welcome the opportunity to hear from you. Thank you, and we look forward to speaking with you.
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