ABSOLUTELY NOT
May 3, 2023 - Review from Apartments.com
Stay away! The Sanctuary at Fishers may look charming and cute, but the management here is utterly terrible. All staff that work in the office are rude, unprofessional, and lack basic intelligence needed to run an apartment complex. As you may have read on other reviews, on Christmas Day 2022, many pipes burst in this complex. My unit had no burst pipes, but was without heat from December 23rd until January 5th. We were offered a hotel after several days of having to just “figure it out,” and ...
when we declined (because who wants to relocate to a hotel on Christmas Day?!) we were not offered financial compensation. After January 5th, our apartment had a terrible mold/mildew smell and was lacking consistent running water for several weeks. All attempts to contact the management were met with more questions than answers. They were never able to tell us when repairs and maintenance would be completed. They called us daily (while we were temporarily living over an hour away with family because our apartment was unlivable) to ask us questions we had already answered multiple times. They refused to refund us for the days that we paid rent when our apartment was truly unlivable. All in all, if you move here and have any issues at all, know that they will NOT be taken care of in a timely manner, and all staff you communicate with to solve your issues will be rude, dismissive, unorganized, and clueless. Needless to say, we moved immediately and haven’t looked back! There are SO many amazing places to live in Fishers, and Fishers is a great place to live - don’t live here and devalue your Fishers experience!
PS - if you DO decide to live here against all advice, get yourself a Ring doorbell. Then at least you can catch them in their lies when they say no one has been in your apartment all day to do repairs (even though you’ve watched 3 different men go in within the last hour).
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