Sandy Creek Apartments

she never returned our calls or emails. I emailed her 11 times over the year with not one response from her. I also called the office several times to get something resolved. Ericka was never available and the people on the other line said they would leave a message for her to call us back. Unfortunately, she never did. There is a clear problem with communication here. Lobos also sent letters to all the tenants regarding parking, snow removal, etc.. We were never provided parking spots, the lines in the parking lot were completely faded, and there were several abandoned vehicles in the lot. Toward the end of our lease, I called again to try to get something resolved. Ron took my call and was incredibly rude. I was taken aback by the way he talked to me, telling me to "take some responsibility" for a problem I've tried to handle by phone and email for 11 months with no response. Shortly after this phone call, they started recording their calls. I wish they were recording the call prior to this because no one should have to be talked to like this, especially a tenant that paid rent on time every month. We were sent a very vague checkout procedure and followed everything to a T. We left the apartment significantly cleaner than we found it and somehow still got charged fees for items that really couldn't be fought (i.e. cleaning the kitchen floor which I steamed cleaned thoroughly before we left , etc.). Overall, the apartment building itself was fine to live in for the year. It's in a great location and the tenants in my building were friendly. The communication by the property manager was horrible, although I should mention was pleasant to talk with when we signed our lease. Ron was extremely rude and I can't believe the way he spoke to me on the phone. It was far from professional. Be prepared to lose most of your security deposit for made up reasons.