Shelby Oaks Apartments

done. Plumbing and electrical issues are also common, raising concerns about long-term structural integrity. While neighbors can be hit or miss anywhere, this complex struggles with enforcing basic community standards. Loud disruptions, a lack of respect for shared spaces, and poor waste management (especially regarding pet waste) create an unpleasant living environment. Management does little to address these issues despite having rules in place. Maintenance is quick to respond, but issues are often addressed with temporary fixes rather than real solutions. For example, when water leaked through our wall and groundwater seeped up through the foundation after a few days of heavy rain, the response was to apply caulk and leave the soaked carpet untreated over the weekend. While they can’t control the weather, they certainly could have accommodated a good tenant much better. Even after multiple maintenance visits to assess the issue, ultimately, nothing was done, and moisture remained an ongoing problem—raising concerns about mold. When I attempted to escalate the issue with management, communication was difficult, and in-person conversations were tense. Additionally, the complex relies on outdated payment methods (only accepting physical checks or money orders) and lacks efficient communication. Important notices are Scotch-taped in breezeways rather than being sent directly to residents, making it easy to miss crucial updates. Shelby Oaks attempts to present itself as a decent living option but fails to deliver in key areas such as maintenance, communication, safety, and overall quality of life. If you’re looking for a well-managed, comfortable place to live, you’ll likely find better options elsewhere.

and taken care of. Wanda has been a big factor in my happiness living here in that she goes above and beyond to address anything we have ever had to bring to her attention and she makes sure it's taken care of. I always feel comfortable contacting her about any issue and know that she will make sure it's addressed and resolved. It's nice knowing you live somewhere that you feel you matter and they want you to be happy living here. The feeling of community with their attentive staff has made an impact on our stay here.

then this is the place for you.

and had the maintenance man come down and give me a jump. That was just the best thing ever! They really do go above and beyond to try to help people out and are fun to talk to when I stop by to pay my rent each month. I also enjoy the pool and the free gym and tanning bed. Plus, I can hit the highway in like 3 minutes, so it really is the best place for the money in this area. I easily give it a 5-star rating!