Loudest place I’ve ever lived
January 8, 2024 - Review from Apartments.com
Do not sign a lease here if you like having somewhere quiet to live. Period.
First, the insulation between the floors above you is minimal at best. I can tell you the exact living pattern of the family that lives above me. I have lost count of the amount of times I have called security and emailed the leasing office about my upstairs neighbor’s loud stomping and excessive noise, and they’ve never done anything to solve it. I have sent videos of the noise, I have documented the times, and their ...
response every single time has been to brush off my concerns.
They also have a pool table situated *outside* in the apartment courtyard, which echos extremely loudly when people decide to play pool in the middle of the night. It’s 11:30pm as I write this review, and currently there is a group of people blasting music in the courtyard while playing pool loudly. It shouldn’t be up to the residents to call security every night on these people either.
The only reason I can give the one star is because the maintence staff and security personnel are so nice and helpful. Every interaction I’ve had with both maintence and security has been extremely friendly.
Be warned. If you value your peace, do not lease here.
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Property Manager Responded
January 17, 2024
Dear Valued Resident,
We stride to provide an excellent experience to all of our residents and do apologize that we've missed the mark. I am deeply sorry to hear about the on-going concerns with the levels of noise through out the night. All residents are encouraged to call our courtesy patrol for noise concerns if they happen once the office is closed. The courtesy patrol can address the issue in moment and our resident relations team will be sure to follow up. I am not able to call you directly without a name and phone number to discuss further. If you have a moment, and if you are willing to do so, please do reach out to us at Silver@essex.com
Kindly,
Jose Tinoco
Max of 1.