Silver Stream Apartments

The roach problem is very bad in several buildings. It doesn't matter how clean you are if your neighbor 1 wall over is infested. Glad to be done with it and fair warning to future applicants.

Severel time I came why you did not share the carpet problem with me... She did not have answer just said... Sorry.... When you want to move in everything is good... But the time that you want to move out... They never want to talk and give answer clearly.... Always they make a way to take money from residential....

cleaning fee out of everyone's deposit in order to turn the apartment to make it ready for the next tenant. I was confused by this answer because I thought security deposits were supposed to be used for damage caused by the tenant. So if their standard practice is to use all tenant's security deposit to turn the apartment, then no tenant would be able to get their deposit refunded, even if the tenant did no damage and returned a clean apartment. When I asked about this, Francine told me that "you are not a typical tenant. How we treat our typical tenants would not apply to you." I didn't know what that meant. She said the cleaning standards are in the lease. When I asked to see a copy of the lease she refused to give it to me, saying that all their leases are unique, they don't use a template lease, and leases will only be released to tenants five days prior to move-in. None of that made any sense and sounded very unlikely to be true. Over two weeks go by and I'm getting ready for my move. Francine calls me on July 3 to tell me that they will not be renting to me because I was "unreasonable" in asking questions regarding the deposit. They refuse to refund me my $45 application fee even though I was approved for the unit and signed a rental agreement that I relied on to my detriment. I would take caution before dealing with this complex. You will probably have a difficult time getting any deposit back and may be subject to the whims of the leasing office.

4th. Gate is always broken and our mailbox door finally got fixed after couple of months having the management fix it

fixed. The manager was great & very friendly to deal with. Since then every time I have a problem with the apartment I call it in & maintenance has it fixed that day. The maintenance team works really hard at keeping this complex looking great. The head of maintenance is great and him and his team are very hard workers. Whenever I have something fixed and I see the maintenance crew around the apartment grounds they always ask if I have any problems with what was fixed. They are all very friendly.

signed the rental lease agreement and moved in I found out there was not tennis court. As of December 21 2016 they continue list the tennis court as one of their amenities. Can you please stop doing this otherwise you're misleading future tenants. Also tenants will not see Christmas decorations on the grounds of the Silver Stream Apartment. Wonder why?

bench at the office or by the mail boxes!! 3) My apartment got robbed and on the day that he was there!! I asked the managers, please can I have an upstairs apartment, and they refused to help!! I bought alarm systems and installed it on all windows. 4) Upon my move in day they failed to give me the pool key! I wanted to take my kids to the pool, I realized that I needed a key. I go to the office and ask them how come I was never giving a key!? They get on my case that it was my responsibilty to get a key on my move in day!! Really!! 5) On the third day of the month I find a note on my door, that they have not received my rent and I have 10 days to leave!! I had arranged automatice recurring pay on the 28th of every month! How is that possible!! So I call the bank and the bank says no the payment has been delivered, so maybe it got lost in the mail or misplaced. Then I call the apartment to tell them I am coming there to write them a check tomorrow, and they say oh we misplaced your check in the wrong mail pile!! Really couldn't call me out of courtesy, but instead leave a note on my door stating that I have 10 days to leave!! 6) Finally I move. I cleaned the apartment, cleaned the cabinets, vaccuum, clean the bathroom etc.. They say ok we will send you your deposit back after we inspect the apartment. Two months passes, so I stop by the apartment manager and state that I never received a letter or a check. She hands me a letter stating that I owe them an aditional $74 besides the $250 deposit, and they are going to send me to collections!! They even charged me $105 for steam cleaning the carpet!! I ask why hav to charge me for steam cleaning the carpet!! Isn't that something you naturally have to do in this huge complex here for the new tenants!! I had no spots on the carpet, no spills nothing!! (( Bottom of the line is: They dont care about their tenants, they dont treat you like a customer. They are a scam, dishonest people, and they just dont care)))