Southtown Flats has an amazing community atmosphere among the residents. This used to exist with management as well, until the new management company, Valiant, took over this past summer. The style in which they communicate with residents is very unprofessional and frankly, warrants some serious "coaching opportunities." They consistently seem more concerned about being right than they do about being helpful. Ownership and accountability is demanded among the residents, but seems to be optional
...with the staff.
I have consistently seen examples and experienced them personally of residents reaching out with questions regarding issues around the property and only received back a list of excuses with minimal ownership. Simple things are made out to be impossible tasks that have very clear solutions (i.e. - having a daily checklist to ensure all dog waste stations and trash cans are emptied, the elevator and surrounding areas are mopped, etc., keeping an inventory list so that items can be ordered well in advance of them running out, buying dog poop bags at Walmart or Petsmart and getting reimbursed when vendor is out if need be). This is supposed to be "luxury San Antonio living" according to their website. I often wonder if they spent as much time resolving issues as they do in arguing and making excuses with residents over email, how much they could really accomplish. Whenever extra work is required by the staff we get excuses and when extra work is required by residents we get accusations and threats with zero fact finding. Communicating issues with your residents is expected, but how you say it matters as well. Particularly when those residents are your CUSTOMERS who pay ample amounts of money to live here. There are always going to be residents who are less than stellar, but that doesn't give you the right to treat those that aren't in the same fashion. If one of my employees sent out some of the emails they do, we would be having very serious conversations about our "communication style." Lucky for the residents we have a very close knit community who is in regular communication about these issues via group chat and are very good at keeping our fingers on the pulse. My only hope is that Valiant steps up or we may have to find a new community to call home.
Max of 2. | Restrictions: Breed Restrictions: Any hybrid or mixed breed with any of the following: Pit Bull, Staffordshire Terrier, American Bull Dog, German Shepherd, Malamute, Rottweiler, Doberman, Dalmatian, Akita, Chow, Presa Canario. This list is not ...