Stay away!
February 24, 2024 - Review from Apartments.com
I lived here for 18 months and found more than 30 issues. Each of them would be enough to have a count down for my lease to end.
The biggest issue with this place is that it seems the place, facility, staffs etc. were designed for a much smaller community. Maybe for 100 units instead of 900.
Here I will only talk about two main deal breaker issues:
1. The parking: The parking has 2 gates. More than 95% of the times the gates were broken. The parking had no security camera and there was barely ...
any security guard there. Besides, East village is one of the sketchiest neighborhoods in SD. All these make the massive 5 level parking the heaven of thieves and hobos. I was lucky that only my bike got stolen in the parking. I witnessed over 20 robberies, especially from storage units. I asked many times why at least they don't add camera to the parking and as usual they did not care.
2. Elevators: In my 18 months of residency, I think there were less than 10 days that all elevators worked. There were 4 elevators, usually one or two of them broken and one reserved for move. So there was only one or two elevators for 50 levels. On average it took me 10-15 minutes to catch the elevator. Many times it took much longer. One time I missed my flight because of the elevator. Also because of poor parking design, you should add another 5-7 minutes of drive from your car to street. So on average I should have included an extra 20-25 minutes to all my drives. And this was for the times that I was lucky!
Because they are significantly understaff, you barely will receive reasonable responses from the staffs. The best that you can get is: "talk to the management". And the management never respond.
I would say this place is only suitable for people who are extremely obsessed with the view. Other than that I don't see any value. And you should keep in mind that only around 30% of the units have good view. You should do your own research and pick the units with good location. In most cases they do not show you the actual unit, so it can be misleading. Also, in my 18 month of residency, they never cleaned the windows. So your nice view is going to be compromised with the filthy window.
The only positive experience that I had was during the move out process. The procedure was surprisingly smooth and relatively fair.
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