Several Issues with No Solution.
September 14, 2023 - Review from Apartments.com
They preach about this active community lifestyle, but it's anything but. If you have a job that runs late, good luck finding a parking spot anywhere near your apartment. Kids run around in the street, our neighbors were SHOT AT and all management had to say was that the security gate, which is the only form of security on premises, was there to keep people out. Please note that the security gate almost never works, and is constantly open. Not only that, but people have found that running into ...
the gate also opens it. They hide lifestyle fees and claim that water is included in rent, which it is not. The apartments themselves are cheaply made and oftentimes bugs crawl in through gaps left underneath the front door because it doesn't fit into the frame correctly. All of these complaints and they raise prices. Now they claim they can come into the apartments for a "check" at times convenient for them. Don't get yourself wrapped up in the image they try to set in the beginning - we're leaving ASAP.
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Property Manager Responded
December 22, 2023
Hello - thank you for taking the time to leave us a review. We aim to go above and beyond for those within our community, and it appears we have missed that mark with you. If you would like to chat further about your concerns, we will be happy to set up a time to discuss. Again, we appreciate your feedback and will use it to improve. Please feel free to reach out if you have any other concerns or suggestions. Thanks! - Your Springs at South Elgin Team
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