Safe but unprofessional staff
June 3, 2024 - Review from Apartments.com
It is a safe apartment complex in a good area. For that I give it 2 stars. However, staff has been unprofessional from the beginning. My apartment smelled like marijuana for months due to neighbors smoking. A letter was sent out and then nothing was done about it. Maintenance requests take forever to get fixed and are not properly taken care of so it becomes a reoccurring issue. I often did not have hot water and had a reoccurring leak they just put plaster over. When moving out I knew I could ...
not trust staff so I took videos and pictures of everything. To end it off they withheld part of my deposit. Granted it was a smaller fee, but should had never been taken out to begin with. I disputed it professionally and the manner in which you should in Florida and they have yet to respond. They will not answer emails, calls, or texts. It is amazing how unprofessional they are being and I'm pretty sure they did not handle it correctly on a legal front so they owe me the money back by default. Please save yourself a headache and do not move here. I have lived in more expensive and cheaper apartments and they were all better than this one.
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Property Manager Responded
January 21, 2025
Hello ,
We’ve scoured our records and cannot find you as a current or past resident at St. James Crossing. We are located in 5620 Tranquility Oaks Dr, Tampa, FL, If your concern is about us, please call us at customerservice@bpapartments.com so we can figure this out together. Thank you and we look forward to hear from you.
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