Can't recommend.
February 19, 2024 - Review from Apartments.com
I have a few nice things to say: the renovated units have pretty finishes. The amenities are nice. The office staff are friendly. It's a good location. That's about it.
I've lived here 3 weeks. I didn't get the layout I was told I would get. There was trash on my front step and on my patio when I moved in. I have had to have maint. fix things 4 times in those 3 weeks, starting with the fact that I had no heat or hot water for 4 days after moving in, which I didn't realize at first because ...
I was still partially living at my old apartment. My shower didn't drain and I was standing in 2 inches of water in my very first shower in the apartment. After a week my toilet stopped working.
Which brings us to this past weekend. My heater stopped working. It was in the teens and 20s outside. I called the emergency line, guy came by, said a part needed to be replaced and they'd do it the next day. He offered space heater, but I'm not comfortable running strange space heaters, especially overnight, given the risk of fires. So I said no.
Got home from work today to find my front door unlocked, the electrical panel door open, the hot water heater door open, and the heat still off. No communication from maint. whatsoever. I called the emergency line back and asked what was going on with my heat. Got a very testy "The part is on order." I asked when it would be fixed. "Maybe Tuesday or Wednesday." I said it's freezing in my apartment and what am I supposed to do? "Well, we offered you space heaters and you said no."
They have a legal obligation to provide heat in the apartment I AM PAYING FOR, and their only response is an unsafe solution.
I had called the office earlier today to discuss how unhappy I've been with my experience so far. They said soothing things, but the gist of the response I got was "This is a 25 year old complex. Things will break, we can't predict that, all we can do is fix things as you submit requests."
So. If you enjoy not having heat in the middle of winter, by all means, live here. Otherwise, maybe look somewhere else. I dread coming home, I'm constantly waiting for the next thing to break, and I feel so much anxiety about living here for the next 14.25 months until my lease ends. Only giving one star for the nice finishes and the amenities.
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