Deposit rip off, can't hang pictures, because when you move out, they charge big fees for nail holes in wall
July 11, 2023 - Review from Apartments.com
It's terrible service. My son moved into apartment and cat's fur/hair still on rug's and filter not changed. My son had allergies and went to office asking for Maintenance to change air filter. The lady in office so rude and unhelpful. She did not help him. She didn't care. Fee charge for everything and you don't ever get your deposit back because they want rugs shampoo and house cleaning done when you move out. They keep your deposit even when you leave apartment clean and say they need new ...
carpet since you didn't shampoo rug. This Summer Winds apartments leave gate's open and my son's car and neighbor's car, were both stolen in same day terrible service, swimming pools, over crowded with green water in spa tub. Pool water so dirty.
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Property Manager Responded
July 17, 2023
Thank you for taking the time to provide your feedback. We apologize for any inconvenience your son experienced during your stay at Summer Winds Apartments. We strive to provide a clean and well-maintained environment for our residents, and we understand that a clean rug and regularly changed air filters are important. We apologize if this was not the case during your son's move-in. We appreciate your feedback regarding the cleanliness of our swimming pools. Our maintenance team regularly monitors and maintains the pools, and we apologize if there was an oversight during your visit. We will address this issue promptly. Thank you again for bringing these concerns to our attention. We value your feedback as it helps us improve our services.
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