COCKROACH HAVEN
October 25, 2024 - Review from Apartments.com
This place is roach infested! If you live here you will have roaches crawling all over everything you eat and wear! I called and complained about it and they denied there was a roach problem at all. They also have a policy about visitor parking that is unheard of anywhere else. If you live here anyone who visits you has to pay .50 cents an hour to park or be towed. They are literally charging people to visit you. You have to download an app to do this. Elderly visitors will be towed! The ...
towing company they use is an hour away and the fee to get your car is $260.00, if you pay cash. The on site management will tell you they have nothing to do with it BUT the towing company is hired by the complex. It's a flat out lie they have nothing to do with it. They will give a sob story they feel bad meanwhile you have to get a ride an hour away and part with $260.00 of your money. NEVER live here or visit anyone living there! The cockroaches are so bad you can literally sit and watch them multiply! I almost forgot while in your apartment you can listen to the gunshots outside. The place is not safe. Summerlin Apartments will say please email them so they can work on the issue. It’s a flat out lie! I emailed management directly over three months ago and I still have no response. They have no interest in fixing anything or working any issue. They will do as they please with your credit and livelihood. This complex is deceitful, sneaky and downright dishonest. It's scary that this place has access and capability to ruin your credit if they choose to. I've heard of them doing this. Don't give them access to your credit! They will make you regret it. Just recently they threatened a family with two small children to evict them for not paying their rent. When the tenant notified them they paid, and on time, it was their clerical error. Zero apology! They threatened them with a 10 day eviction. They were about to be put out on the street homeless with small children. Renters beware run from this place!
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Property Manager Responded
November 11, 2024
Thank you for your feedback User. We appreciate you taking the time to share your experience. We are sorry to hear about your concerns regarding the pest control, visitor parking, and the communication you've experienced. We understand your frustration and take all feedback seriously. If you would like to share your feedback in more detail, please feel free to email us at lfoley@morganproperties.com We value your input as we work to improve the resident experience.
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