Read Before You Lease
September 10, 2019 - Review from Apartments.com
Over the last two months or so, the quality of service from the property management agents has decreased significantly. Residents received notification a few months ago that a new company had purchased Sundance Creek. I didn't think the customer service I had come to know and expect would change for the worse. I was wrong.
Before getting into the details, let me first say that I have lived in five apartment communities in my life and have written a mere two negative reviews. This is the second. ...
Until about 4 weeks ago, I rarely placed requests for maintenance service. I love my place and take very good care not to ruin/ break things there. Even when small things malfunctioned, unless I really needed maintenance to come in, I didn't trouble them. Two of my stove burners were broken for some time, my kitchen disposal was broken, and the weather stripping under my front door was coming off piece by piece. I didn't say anything, though, until my refrigerator stopped working. I figured since they were coming to fix the refrigerator, I would add the three other small tasks to the request. I placed the initial request 3-4 weeks ago. After one week went by and no one came to repair the fridge, I started calling, emailing, and dropping by. I must have spoken to Adrian and the new manager Marilyn (I think that's her name) over six times, and nothing was being done to fix any of the items on my list. Each time they promised they would "note" it and "get him out there first thing" and nothing was done. I had to throw away so much groceries and had to resort to eating out because I could not go grocery shopping. After weeks of begging them to do what I pay for every month, they swapped my fridge out a few days ago. For some reason they didn't get to the other items on my request. Last night I realized my AC wasn't cooling my apartment, and it's about 90 degrees in GA, so this morning I went to the leasing office during regular business hours to ask them about the outstanding request and to let them know my AC unit was inoperable. The sign said "open," but the door was locked. As I was driving home, I saw Adrian and Marilyn riding around in a golfcart and inquired about the request and the new AC issue. Marilyn feigned concern and "promised" to have the maintenance technician there "first thing" when he came in today around "noon." It is 7:27pm as I write this review, and I feel like I am suffocating in my hot apartment. Nothing was fixed as promised.
Please beware!
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Max of 2. Pet Fee: $400 per pet Pet Rent: $30 pet rent/per pet.