Surf House Apartments

management. Also, they have been consistently updating the landscape and shrubbery around the property, making it appear more inviting. Additionally, Surf House is a wonderful and safe community for pets! Speaking from a personal perspective, Joell is a magnanimous property manager. She is sweet, kind, professional, and extremely empathetic towards her tenants. She is always quick to respond via email or phone call. She always has a bright smile on her face to welcome her tenants and any prospective clients. She truly makes me and my fiancé feel appreciated and welcome living here. When we had a leak in our pipes underneath the foundation, Joell and the head of maintenance Oliver swiftly took care of the issue by hiring a plumbing team to repair the leaks. Now, our apartment looks as good as new again with no leaks! The maintenance team also made sure to deep clean the areas that were affected by the water that leaked out of the pipes through the floor. I am extremely impressed with how they treated us as tenants. I would highly recommend Surf House Apartments to anyone!

manager said they knew about this for a week and it was her assistant manager’s fault for not telling residents. Cars were towed and there was no assigned place for residents to park off site. Would have been easier if the main manager did her job and followed up. This is only one of many issues residents at Citron House face. I’ve lived in a lot of places and never had so many issues with management.

phone in their office. It's rare if they do so consider yourself lucky if they answer. I had sent numerous emails to them and no one even takes the time to respond back. There were times when I would get in contact with them and explain the situation. Every time I talked to someone in that office, to include the Assistant Manger and Manger, they said they would call me back and help amend the situation. They never returned phone calls like they said they would and don’t follow through with how they said they would help. I wanted to live here but in the end the management team is absolutely unprofessional in every way when it comes to customer service.