Roach infestation, poor management response
June 1, 2026 - Review from Apartments.com
I am writing this review on behalf of my sister, who recently leased an apartment at The Club at Millenia.
As a first-time renter, she was excited to move into her new apartment. Unfortunately, that excitement quickly turned into frustration. After signing the lease and receiving keys, she and her roommate discovered what appeared to be a significant roach infestation in the unit. The condition was serious enough that they did not feel comfortable moving into the apartment. Photos and videos of ...
the infestation were taken, and even members of the onsite staff acknowledged the issue.
What has been most disappointing is how the situation has been handled since it was reported. Communication from regional management has been extremely slow, leaving my sister and her roommate in limbo while they wait for answers regarding a resolution. In the meantime, they have been left without stable housing and have incurred additional expenses while attempting to navigate a problem they did not create.
The attitude and responsiveness of the staff also changed significantly after the lease was signed. The customer service that existed during the leasing process seemed to disappear once a legitimate issue arose. Instead of receiving prompt assistance and clear communication, they have experienced delays, uncertainty, and a lack of urgency.
No resident should take possession of an apartment only to discover a major pest problem on move-in day. Even more concerning is the lack of timely communication and support afterward.
I hope management takes this feedback seriously and improves both apartment readiness standards and resident communication. Based on my sister’s experience, I would strongly encourage prospective residents to thoroughly inspect any unit before signing and taking possession.
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Property Manager Responded
June 6, 2026
Thank you for your feedback, Casey. We take your concerns seriously and it's unfortunate to hear about this experience. We aim to maintain our community with high standards and clear communication. The issues you've outlined, particularly about pest control and communication delays are noteworthy. We would like the opportunity to discuss this further. Please reach out to us directly. We are committed to improving for the satisfaction of all residents.
Max of 2. Caged small animal.