A Horrific Experience
May 2, 2024 - Review from Apartments.com
When I first called to apply they seemed nice. But as soon as we sent them money everything changed. We applied from out of state and they forced us to overnight all of our application fees rather than utilizing an online payment portal. They sent us two separate documents. One was a credit report and the other was an application decision. The application decision document specifically said that our application had been approved and welcomed us to the community. However, when I called them, they ...
told me that our lease was still under review and the application decision they sent us was just a credit approval. They said this even though there were two separate documents. They told us that they couldn't accept our lease agreement because we would still be paying our lease at our current place because there was some overlap between the lease we would be signing and the lease we currently have, and expected us to completely pay off our current lease even though our credit had been approved. The office staff was also very rude and used a negative tone with me when I had questions. Me and my fiance asked for our application fees back and they told us they wouldn't give us our application fees if we withdrew our application and would only "consider" giving it back if they denied us. This is true even though they said the fees we sent them were refundable. Letting them keep our money at this point is less painful than working with them. I am actually grateful that we are withdrawing after giving them so much money because I can't imagine dealing with this office staff long-term. This application process is horrible and I urge anyone looking to apply to avoid this place like the plague.
If you are reading this and thinking, he's probably just a crazy person and is leaving a review not representative of what this place actually is. I assure you that this is the first one-star review I have ever given a business. I am also pursuing a doctoral degree and am very educated. Please consider this review before applying here.
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