DO NOT MOVE HERE
October 25, 2022 - Review from Apartments.com
Let me begin by stating that I have lived in many apartment complexes and have a lot of experience in apartment living. I am not a complainer, and this whole thing sickens me to my core.
I am used to living in downtown San Jose and East San Jose, but I recently had a baby and wanted to move somewhere safer. My family moved to Terra House Apartments because it seemed to have everything that we could have ever wanted. We moved in the winter months and living here was actually quite nice. Then, ...
summer came.
We made the unfortunate choice to reside near one of the pools. In the winter, this was marvelous. However, in the summer, this is a different story. People come to the pool, and they do not live here. I know this because I can see them easily flip the latch from the outside. The pool and common areas are used as huge party spaces. I have seen people doing BODY SHOTS at 4pm on a Friday evening. Children are at the pool.
The rules are clear: no alcohol, no smoking, no pets, and no speakers or music. Do the residents and their guests abide by these rules? No. Does the office staff enforce these rules? Apparently not. I have written countless emails complaining about people being at the pool passed midnight on a weeknight. I am told to call the security team. This security team is useless and does absolutely nothing. I have photographic proof of them being on their phones while they allow the pool patrons to misbehave. I have screenshots of calling them over and over throughout the night. The office staff is so nice to me on the phone and claims to care, yet they do nothing to stop this from happening. During the summer, this was annoying but slightly understandable; it's summer. Now, it is almost November, and I am currently writing this review as a party ensues outside of my apartment.
Again, I have lived in many apartments. Quiet conversations and regular fun-having is awesome. Pools are fun! However, this pool is so misused. I have seen people vomit in the hot tub from intoxication. I have seen someone passed out on the counter. This is the prime hang out spot for high school and young adults.
Bottom line: If you have a family or you value your legal right to quiet enjoyment, DO NOT MOVE HERE. It seems lovely in the winter and during the day, but it turns into party-central at night. I wish I could go back in time and never live here, and that's saying something since this is "technically" the nicest place that I have ever lived.
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Property Manager Responded
October 28, 2022
Thank you for reaching out, Lisa. We're sorry to hear you're experiencing excess noise. It's important to us that you're comfortable in your home and we'd like to help. If you have a moment to discuss this in person, please contact me. We'd appreciate the opportunity to work with you on an appropriate solution.
Sincerely,
Patricia P., Community Manager
TerraHouseMGR@cushwake.com
Max of 2. | Restrictions: None.